Get the appFROM REQUEST TO ALL DONE
Choose the help you need, agree with your GoGuy and keep your errand together from start to finish.
Say what needs doing.
Work out the details together.
Review the result and finish in the app.
THE SAME ERRAND. TWO PEOPLE.
Each stage works better when the customer and GoGuy have the same understanding. Keep the agreement and any changes with the errand.
The customer explains the outcome. The GoGuy checks the practical details before agreeing to the work.
Real days do not always go to plan. Discuss an unavailable item, a delay or additional work before changing the agreement.
A task is easier to close when both people can check the work against the original request.
FOR CUSTOMERS / FIND A HELPING HAND
No chasing contacts. No endless back-and-forth. A simple way to find help, agree on the details and stay in the loop.
Get started in the appCleaning, shopping or a queue you can’t get to? Share your task, area and when you need a hand.
Browse nearby GoGuys and invite the one that fits. Agree on the work and service price together.
Keep in touch in the app, follow task updates and confirm when your errand is complete.
Describe the location, timing and work. Agree on supplies, access and the service price before starting. Shopping money and other expenses should be agreed separately from payment for the GoGuy’s work.
Where required, your service payment is held safely until the completion or dispute process is followed. Keep service payments inside ErrandBwoy and check the breakdown before confirming.
Use messages, calls and status updates to communicate. During a consented active errand, customers can follow their GoGuy’s shared location. Permission controls remain with the person sharing.
Review the agreed work and confirm completion using the steps in the app. If there is a problem, use the errand’s support or claim options and include relevant evidence.
KEEP THE ERRAND TOGETHER
Messages, task updates and the agreed work belong with the errand. Check its status before taking the next step and ask when something is unclear.
GET THE DETAILS RIGHT
“Help with shopping” can mean very different things. A list, a preferred shop, a spending limit and a useful delivery time give your GoGuy something clear to work with.
The same applies to cleaning, organising and office tasks. Talk through the details before work starts, and confirm changes in the app.
A FEW MORE THINGS TO KNOW
For more support, visit our help page or email the team.
Message the other person as soon as you know. Explain the effect on timing and agree whether the task can still go ahead. If it cannot, use the cancellation or support options in the errand.
Agree in advance whether substitutions are allowed and within what budget. If there is no agreement, ask the customer before buying an alternative. Keep relevant receipts and the decision in the app.
Keep the discussion specific to the agreed work and use the errand’s support or claim options. Include relevant messages, references or evidence. Follow the in-app process rather than moving payments or the dispute elsewhere.