Get the appA HAND WHEN YOU NEED IT
Starting out, managing an errand or checking your account? Find the details that matter and the right way to reach us.
TRY THESE FIRST
Start with the issue you are seeing. If it continues, contact us with the account or errand details needed to investigate.
Check that you are using the phone number or email linked to your account. Follow the recovery steps shown in the app.
Review the app’s permissions and your availability settings. Service demand and nearby GoGuys vary by area.
Open the relevant errand rather than starting a separate conversation without its context. Describe the specific step where you need help.
Open the relevant errand in the app and use Support or the safety and report options. Include the errand reference and a clear description. Keep payment and task discussions in the app.
If you cannot open the app, email Pintop Technologies. Include the phone number or email linked to your ErrandBwoy account and explain the issue. Never include your password or payment verification codes.
hi@pintoptechnologies.comLearn how location, verification and account information is handled, or send a privacy-rights request to our Data Protection Officer.
Read the Privacy PolicyFind the in-app steps and the email request option, including the 30-day recovery period and what happens to associated data.
Account deletion stepsA FEW THINGS YOU MIGHT BE WONDERING
Answers about finding help, getting started and earning as a GoGuy.
Still have a question?Contact support
ErrandBwoy is a product of Pintop Technologies connecting people who need everyday tasks done with nearby GoGuys who offer their time and skills. Tasks include cleaning, shopping, queueing and pickups. You can join to find help or to earn by helping.
Students looking for a side hustle and adults looking for flexible paid work can sign up as GoGuys in the app. You’ll need to complete onboarding and verification before taking on tasks. Choose services you can carry out safely and reliably.
Yes. You choose when to make yourself available. Allow enough time for travel and the full task before accepting, so your commitments to customers fit around classes, work and your other plans.
Many tasks, such as cleaning or waiting in a queue, don’t require a vehicle. For shopping and pickups, consider the distance, items and transport needed before agreeing to the work. Requirements depend on the service you offer.
Earnings depend on the tasks you complete, the agreed service prices and demand in your area. Platform fees apply and are shown in your earnings breakdown. There is no fixed salary or guaranteed number of requests.
You’ll need a phone with internet access to use the app, complete your profile and verification, and choose the services you can offer. Some tasks need supplies or equipment; agree those details with the customer first. The app guides you through onboarding.
ErrandBwoy is live. Download the app for iPhone or Android and create your account. Check the app for services available in your area. GoGuys complete onboarding and verification before accepting tasks; registration does not guarantee approval or work.
Share your task, area and timing, browse nearby GoGuys and invite someone who fits. Agree on the work and service price, keep in touch in the app and confirm when the work is complete.
Messaging, calls, service payments and task updates stay inside ErrandBwoy. Agree on the service terms before work begins. The service price pays for the GoGuy’s work; any shopping budget or other purchases should be discussed separately.
MAKE YOUR MESSAGE COUNT
A clear message helps us find the right account or errand and understand the issue. Tell us what you were trying to do, what happened and when.
If you are reporting an app problem, include your device type and app version. Share only information relevant to the issue; keep passwords and payment verification codes private.
A FEW MORE THINGS TO KNOW
Still need a hand? email the team.
Describe the action, the message you saw and when it happened. Include your device type, app version and relevant errand reference. A screenshot can help, but cover unrelated personal details, passwords and payment information.
Email hi@pintoptechnologies.com using the contact details linked to your account where possible. Explain the issue and include a relevant errand or transaction reference. You can also find an email request route on the account-deletion page.
Check the transaction and errand status first, then contact support with the reference if the status is unclear. Avoid making another payment simply because an update has not appeared. Do not include card details or payment verification codes in a support message.